Delivery & Returns

DELIVERY INFORMATION

Nomination offers free shipping to anywhere in South Africa for all orders over R750. For orders that are below R750, there is a flat fee of R70.

All orders are shipped via courier, and an email will be sent to you once your parcel has been scanned into the courier's depot. The email will also contain a link where you can track your order.

All items in stock will be dispatched within 7-10 working days of receiving a cleared payment for the order.

We now also offer shipping to Botswana, Namibia and Zimbabwe* for a flat rate of ZAR499.00 per order. 

RETURNS INFORMATION

All orders, with the exception of earrings, can only be returned within 7 days of receiving it, provided that the item is unused and in the same condition as receiving it. Items need to be returned with all the original packaging, including your order number and a receipt or proof of purchase. We will happily exchange for it another item or we will refund you on the purchase price (less shipping costs).

Please take note that watches need to be returned with the guarantee book, the watch box, as well as any links that may have been removed.

Any item that is not in its original condition, is damaged or has missing parts, for reasons not due to Nomination's error, will not be accepted.

Repairs Department

If your item needs to be repaired, you are welcome to send the item to the Nomination South Africa Head Office. It will then be sent to our in-house  repair department. This process may take up to 4 to 6 weeks, depending on the repair. Please refer to our Shipping section for details of where the item needs to be sent.

Refunds

Once your item has been inspected and accepted by our team, we will send an email to notify you that we have received the item, and whether you are eligible for a refund.

If the request is approved, your refund will be processed within 7 days of receiving your item, and a credit will automatically be applied to your credit card, or the original method of payment, within a certain amount of days. Please note refunds may take up to 7 days to reflect in your account.

Sale items

Unfortunately, sale items do not qualify for refunds.